Customers are the heart of your business, and it is critical that they are happy with the products and/or services you provide. To ensure you provide service beyond their expectations, and create life-long customers, you will want to incorporate a concept known as “Raving Fans”. “Raving Fans” is a book written by Ken Blanchard. The concept behind … Continue reading Creating “Raving Fans” Customers: Improving Customer Satisfaction
Creating “Raving Fans” Customers: Improving Customer Satisfaction
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