Many of us can say we’ve experienced this unsettling feeling. Sometimes it’s just that—a feeling. But there are times when employees have some real cause for concern about how the boss regards them. Let’s think about what indications you might see that could lead you to believe there may be a problem, and what steps you can take … Continue reading My Boss Doesn’t Like Me: Workplace Survival Skills
Managing Under-Performing Employees If an employer is asking how to take disciplinary action against under-performing employees, they have not been paying too much attention to the local employment law. Most situations can be managed using a reasonably clear disciplinary procedure that follows the test of reasonableness. There are some situations where you, as an employer may … Continue reading How to Take Disciplinary Action — Under-Performing Employees
One of the most significant challenges any manager faces is dealing with employees who are not motivated or not performing as you want or need them to. Situations like these are frustrating, time-consuming, and downright difficult. That doesn’t mean they can’t be dealt with. Consider your Own FeelingsFirst, consider how you would feel if you … Continue reading Coaching the Marginal Employee: Performance and Motivation
When you are looking to purchase something or are trying to sell something, it is important to possess strong negotiation skills. Not everyone is good at negotiating — many are intimidated by “confrontation” or “conflict”, and perceive negotiation to be along those lines. For those who do not like to negotiate, but find themselves frequently in situations … Continue reading Negotiating Skills: Purchasing and Sales Strategy
Depending on where you work, you may dread a meeting invitation or look forward to meetings as opportunities to solve problems or accomplish goals. The difference is in how an organization handles meetings, and the methods are almost as diverse as are organizations themselves. LocationFirst, the organization in general should decide what the criteria for even … Continue reading Conducting Effective Meetings at Work
I had the opportunity recently to go through an old file cabinet at a family member’s home. In addition to personal papers, I came across some real relics — carbon copies of business letters typed on onion-skin paper. For those of you who don’t remember a world without personal computers, it may be a challenge to understand … Continue reading Communicating Effectively in the Workplace
There are several key, cardinal rules when working with your customers. It’s critical that you exhibit proper etiquette in working with customers if you expect them to remain your customers. To do so, consider these proven tactics in exhibiting true customer-care etiquette. Be friendlyFriendliness is easy to exercise in your daily routine, yet difficult to find in … Continue reading Proper Customer Care and Etiquette
Every product and service that your customers receive from you reflects the quality of your business. Pay attention to the words in that sentence. If your product is water, it does not matter how pure it is when it leaves your factory. If you send it through a dirty pipe, the only true measure of its purity can … Continue reading How to Measure Business Quality
Customers are the heart of your business, and it is critical that they are happy with the products and/or services you provide. To ensure you provide service beyond their expectations, and create life-long customers, you will want to incorporate a concept known as “Raving Fans”. “Raving Fans” is a book written by Ken Blanchard. The concept behind … Continue reading Creating “Raving Fans” Customers: Improving Customer Satisfaction
Whichever business you are in, you are likely to be in close competition for the dollar in your customer’s pocket. You may frequently ask yourself what it is that makes a customer choose you over the competition and you may believe that you know the answer. However confident you are, improving customer service should be a daily … Continue reading Improving Customer Service
“In a typical sales encounter, 80% of prospects will say, “No” to your sales offer. During tough economic times, this can be as high as 90% or even 95%” according to a well-known global sales guru for strategic sales methodology training, including key closing strategies. This theory is widely accurate, as all of us who … Continue reading Sales Closing — Closing Througout the Sales Cycle Process Using Different Types of Closes
A sales career can be challenging, but even more so if all of your sales activity is accomplished over the telephone! Here are a few tips to ensure your phone sales presence is strong and effective so that you can stay ahead of your revenue objective every month: Use a good CRM tool. Make sure … Continue reading Effective Phone Selling Tips
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