Whether you just received an assignment from your boss to develop a training course, or you are a manager that wants to train your staff on specific skills, you may be wondering how to get started. Not all companies have a training staff. And, while most people have attended a training course at some point, … Continue reading How to Deliver a Successful Training Course
Category: Communication Skills
Effective communication skills are crucial for success in all aspects of life, from personal relationships to professional development. Our expert tips, advice, and resources provide you with the tools and knowledge you need to improve your communication skills, from active listening and assertiveness to public speaking and conflict resolution. With our help, you’ll learn how to communicate with confidence and clarity, build stronger relationships, and achieve your goals.
Negotiating Skills: Purchasing and Sales Strategy
When you are looking to purchase something or are trying to sell something, it is important to possess strong negotiation skills. Not everyone is good at negotiating — many are intimidated by “confrontation” or “conflict”, and perceive negotiation to be along those lines. For those who do not like to negotiate, but find themselves frequently in situations … Continue reading Negotiating Skills: Purchasing and Sales Strategy
Solving Problems in Business (Work and Life)
Workplace ResolutionWhen we have a problem in life or in business, we often rush to solve it, without considering the possible causes. While the cause of a problem may seem obvious, it is often more complicated or hidden than you might think. Many variables and factors affect business processes and relationships. These factors may not be readily apparent … Continue reading Solving Problems in Business (Work and Life)
Conducting Effective Meetings at Work
Depending on where you work, you may dread a meeting invitation or look forward to meetings as opportunities to solve problems or accomplish goals. The difference is in how an organization handles meetings, and the methods are almost as diverse as are organizations themselves. LocationFirst, the organization in general should decide what the criteria for even … Continue reading Conducting Effective Meetings at Work
Basic Business Telephone Skills
The telephone sits unobtrusively on your desk but it can dominate you unless you tame it! To use your telephone effectively, you need to manage its use. Outward calls should be scheduled to suit your timetable and that of your respondent. Inward calls should be filtered, if possible, so that you are not interrupted in … Continue reading Basic Business Telephone Skills
Communicating Effectively in the Workplace
I had the opportunity recently to go through an old file cabinet at a family member’s home. In addition to personal papers, I came across some real relics — carbon copies of business letters typed on onion-skin paper. For those of you who don’t remember a world without personal computers, it may be a challenge to understand … Continue reading Communicating Effectively in the Workplace
Effective Communication Skills: Speaking with Value
How you communicate and the words you choose can have an incredible impact on the way people perceive you. The tips listed below will help you speak more meaningfully and with greater impact: Introductions. When you are in a room of people who may or may not know each other, make sure you introduce individuals in such … Continue reading Effective Communication Skills: Speaking with Value
Using Email Effectively as a Communication Tool
Email Etiquette The Internet and email are now almost as common as the old Bell telephone used to be to communicate with the people in our lives. It is incredibly important to remember some key etiquette rules when sending and receiving email. Be courteous. Make sure your emails begin with the individual’s name to whom … Continue reading Using Email Effectively as a Communication Tool
Job Skills: Communication Skills Lesson — Written and Verbal
Job skills, in general, come in two categories: hard and soft: Hard job skills are specific to a particular job and include knowledge such as wiring for a motherboard or proper operating procedures for a piece of medical equipment. Soft job skills usually are consistent throughout the business and industry world. These skills are often … Continue reading Job Skills: Communication Skills Lesson — Written and Verbal
Communication Skills: Knowing What to Say and How to Say it
Different situations call for different methods of communication. So how does one know what to say, how to say it, and when it should be said? Here are some tips for developing appropriate communication skills: Keep in mind your listener. When speaking, carefully remember the person to whom you are speaking. Most CEO’s comprehend verbal … Continue reading Communication Skills: Knowing What to Say and How to Say it
Developing Good Listening Skills: Understanding What is Really Being Said
Most people would indicate that they have excellent communication skills. Americans, and people in general, love to hear themselves talk. Basically, all of us want to be heard! The question is, with all the people talking, who is really listening to what is actually being said? Here are some tips to developing better and effective … Continue reading Developing Good Listening Skills: Understanding What is Really Being Said
