Proper Customer Care and Etiquette

There are several key, cardinal rules when working with your customers. It’s critical that you exhibit proper etiquette in working with customers if you expect them to remain your customers. To do so, consider these proven tactics in exhibiting true customer-care etiquette. Be friendlyFriendliness is easy to exercise in your daily routine, yet difficult to find in … Continue reading Proper Customer Care and Etiquette

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Creating “Raving Fans” Customers: Improving Customer Satisfaction

Customers are the heart of your business, and it is critical that they are happy with the products and/or services you provide. To ensure you provide service beyond their expectations, and create life-long customers, you will want to incorporate a concept known as “Raving Fans”. “Raving Fans” is a book written by Ken Blanchard. The concept behind … Continue reading Creating “Raving Fans” Customers: Improving Customer Satisfaction

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