Career Assessment Tests: Do Your Interest, Skills and Aptitude Match Your Job Choice?

Before you embark on college or a training program, be sure your personal values and dreams are supported by the career you are training for. Do you have the personality for the career you want? If you are already working in a profession or industry and want to advance, have you considered how your current skills and experience prepared you to advance or do you have gaps you need to fill?

Potential employers may require you to take both psychological and performance tests as condition of employment or advancement. You can avoid the disappointment of being rejected for a position or failing to succeed in a position by making sure you are training for the right career and getting the right training for that career.

There are a variety of assessment tests available online, through state or college employment offices, or through career counselors that can help you match your aptitude to a career.

Career Tests Measure Many Qualities
Assessment tests help you identify skills, abilities, and interests. You make better decisions about a career path if you understand what you like (and don’t like), as well as what you do well (and not-so-well). A test that steers you away from one kind of job or training program can also help steer you toward another.

Types of Career Tests
There are two primary kinds of career tests.

  • Performance tests measure how much you know, how well you read and write, how well you learn, and how skilled you are.
  • Assessment tests measure personal characteristics like interests, work values, and personality traits. They don’t have right or wrong answers; there is no need to study for them.

Assessment tests fall into three categories:

  • Interest Inventories helps you identify your interests related to the world of work. An inventory can assist you in identifying training, education, or careers with activities that you might like doing.
  • Work Values Instruments allow you to pinpoint what you value in jobs (such as achievement, autonomy, recognition, support, and conditions of work) and then identify occupations that share your work values and the characteristics of jobs.
  • Personality Measures help identify your personal style in dealing with tasks, data, and other people. An understanding of your personality helps you to make decisions about training programs, which jobs to apply for, or which career direction to take.

Career counselors administer all three types of assessment tests, as well as performance tests. Individual career counselors and companies specializing in career guidance administer the tests for a fee. You can find a list of these services in the America’s CareerInfoNet Career Resource Library on the Web (acinet.org).

Your school career center may offer testing for free or have lists of local career counselors. Employment services in each state my offer counseling services that include testing. To locate a career service center, visit CareerOneStop (acinet.org), click the Services tab, and enter your zip code.

Another excellent source is the Riley Guide (rileyguide.com). Margaret Riley Dikel founded and edits The Riley Guide and is the author of the “Guide to Internet Job Searching.” (VGM Career Books, 2002)

“Assessments aren’t crystal balls and can’t offer quick and easy answers. When taking them, it’s best to keep their results in perspective,” Riley Dikel says in her article “A Guide to Going On-Line for Self Assessment Tools:” in the Wall Street Journals CareerJournal.com.

Her advice is to “try several assessments, and use your intuition while reviewing the results. Don’t put all of your faith in one tool, even if you’ve used it before. Never forget that you’re unique, and in-depth honest personal examination is always your best assessment tool.”

She also cautions not to assume a test you pay for is going to be better than one you get for free. “However, with many “free” tools, you get what you pay for. After making sure that a tool has been developed and validated properly, heed your “gut” impression about it. If it measures personality by asking about your favorite geometric design or provides a result that seems unbelievable, discard it,” Riley Dikel advices.

The Riley Guide section on Self-Assessment lists the most popular and reputable self-directed assessments tools such as Richard Nelson Bolles book “What Color is Your Parachute.”

One example is the O’NET Profiler. O*NET, the Occupational Information Network, is a comprehensive database of worker attributes and job characteristics. O’NET replaces the Dictionary of Occupational Titles (DOT), and is now the nation’s primary source of occupational information.

The O’NET Profiler is designed to help you discover the type of work activities and occupations you might like and find exciting. You download the test to your own computer (onetcenter.org), or download files to print the non-computerized version.

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So You Want to be a Manager! Better Yet, a Leader…

You are sitting at your desk at eight o’clock in the evening, wondering how you ended up working for someone who knows less than you know, doing his or her bidding for less money than you are worth, and working late in the bargain. That’s when it hits you. You should be the boss. You have done your time in the trenches, and you have all the skills and knowledge you need to do the job. But do you?

Being a manager means managing people as well as projects and tasks and not everyone is up to the challenge. There may be important skills you have not considered during all your hours of daydreaming. And you may have to take on tasks that you do not like. Sure, you probably do things in your current job that you’d prefer to avoid, but you don’t have anyone to whom you can delegate these tasks.

As a manager, you imagine yourself happily making assignments and walking out the door at 5:00 p.m. But, is that really what the world of a manager is like? And, then there are those leadership skills everyone talks about. How do you get people to want to listen to you and follow your direction? Can you be a good manager and a good leader? Suddenly, this whole management thing is starting to sound troubling.

Take a close look at this checklist. How many of these skills and preferences do you have? Be honest!

  • I am not afraid to make a decision
  • I am well organized and disciplined
  • I like working with people
  • I think that teams make better decisions than individuals
  • I enjoy coaching, training and teaching others
  • I am not afraid of confrontation
  • I have good negotiating skills
  • I am willing to take risks to achieve my goals
  • I can see the ‘big picture’ and the small tasks that will get results
  • I have vision and can influence others to see and share that vision
  • I am willing to make mistakes
  • I can set goals and achieve them on time and on budget
  • I provide clear direction to others
  • I like detail
  • I like ‘blue sky’ thinking
  • I can be honest and firm in personal discussions
  • I value a well-rounded employee
  • I can work with diverse groups of people from various cultures and organizational levels
  • I enjoy leading and participating in teams
  • I am not afraid to talk to high-level executives
  • I enjoy working with people at all levels in the organization
  • I am good with numbers and can manage budgets
  • I enjoy presenting concepts and ideas to a group
  • I can take criticism
  • I am fair and honest in evaluating others
  • I like to share my success with others
  • I like to work hard
  • I don’t mind rolling up my sleeves to help the team succeed
  • I can tackle the controversial issues and still achieve a ‘win-win’ outcome
  • I know how to set and manage objectives
  • I am good at problem solving
  • I like to learn new things
  • I think it is important to focus on continuous improvement
  • I know how to measure results and understand the importance of Return on Investment (ROI)
  • I accept setbacks and keep on trying
  • I genuinely believe that most people try to do the best job they can
  • I still have dreams
  • I know that I don’t know everything and never will
  • My performance evaluations are consistently high

So, how did you do? If you were able to place a check-mark next to more than half of these questions, you have more skill than a lot of managers. If you were able to check 70 or 75% of the items, you have good potential as a leader, as well.

So, why are you still sitting at your desk daydreaming? Possibly because you are a well-kept secret. You are smart and have great skills but no one knows who you are. You have to market yourself; be visible.

Here are a few ways to get noticed to help your chances to become a manager:

  • Take the project no one else wants and make it a success
  • Work hard, not just in hours, but by giving thought and focus to all that you do
  • Have a positive attitude and listen to others during discussions
  • Don’t just describe the problem. Come up with a solution! Better yet, come up with several and then suggest the one you think is best.
  • Work on teams to meet specific goals, and lead the team if you can
  • Write specific goals and objectives with target dates and measure your success against these goals
  • Make presentations at work or in a community setting to improve your speaking and presentation skills
  • Fill in the gaps in your skills and background by taking specific training at work or by taking classes at a local college or completing your degree
  • Learn the art of listening. Don’t do all the talking
  • Read! All great leaders are voracious readers, and read on numerous subjects, not just on business.

Choose a mentor at work and make it someone who has all the skills and style you want to acquire. Formalize the relationship and meet with them often to talk about how to approach issues and problems you are facing in your current job and how to get to where you want to go in your career.

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Careers: Thinking about the Future

Information on thinking about your future career and work. Here you will learn about:

  • Identifying your personal likes, dislikes and needs
  • Your motivations
  • Identifying potential careers that may be fulfilling to you based upon your likes, dislikes and needs

THINKING ABOUT YOUR FUTURE CAREER
Every individual has unique personality characteristics which dictate their likes, dislikes and needs to some degree. You are an exceptional person with your very own characteristics, likes, dislikes and needs. The things that you like and enjoy doing may differ greatly from your friends’ or family’s enjoyable activities.

In school, many times students don’t know what they want to do the rest of their lives but they feel some pressure to make a decision. It’s sad but true, many times this decision is based on someone else’s ideas which results in a person feeling stuck in someone else’s dream – a life that is not of their own creation. This situation can cause much unhappiness and even blame and resentment, especially if you are inclined to make others happy without giving attention to your own desires.

Before making decisions about your continued education, future career, home, marriage, children, and so forth, examine yourself. Reflect on your passions desires and values. Answer some vital questions…

1. What do you like to do?
2. What do you not like to do?
3. What makes you feel good about yourself?
4. What makes you feel bad?
5. What do you want to accomplish in your lifetime?
6. What makes you happy?

Next, try to figure out what your true needs are and what motivates you. There are some basic motivation theories that indicate things that most people have in common like basic physiological needs and the need to feel safe and secure. Beyond that, many people are motivated by money and material things while others are motivated by making a difference for disadvantaged people, animals or the environment. Some have a strong desire to have a family and to nurture children. A lot of people want to avoid being dependent while others could not care less about independence. Some want to have power and to be in control while others simply don’t want that kind of responsibility. Many people have a need to be socially accepted and to be involved with people while others are loners. For some people beauty and creativity produce happiness.

What is most important for you as an individual is to discover what your needs are and which are most important and most motivating. Armed with this information, you are more likely to make good decisions for your future including family considerations, education and careers.

When you discover what your true passions are it is easier to be sure of what you want for your future. You will be happier doing something you love than, for example, if you have a strong need for social contact you will likely be unhappy in a career in which you have limited contact with people. If you have a high need for order and predictability a career that involves extensive shift-work or traveling, or one based on commissions may not be for you. If power is your driving force, you may be well-suited for management or leadership positions, perhaps even politics.

Taking the time now to discover your passions and to create a vision for your life will help you to avoid much heartache, feelings of failure and misery in the future. If you don’t know what you really want to do, don’t fret. You can always change your life course at any point in time. It’s a lot easier if you start your adult life with an objective and goals, but at the same time you need to be prepared to deal with changes. Along your path you may discover something new that adds excitement to your life and you may want to change your direction. There is nothing wrong with that. What is important is that you have a direction, that you have something to work toward, and that you feel you are accomplishing something.

Otherwise, you are likely to feel hopeless, useless, depressed and unhappy. These feelings are the result of circumstances and even though it may not always seem like it, as an adult you will have complete control of your circumstances.

As a student, your parents may make a lot of decisions for you at this time, but once you come of age your decisions will become your own responsibility. Grasp the empowerment that comes from knowing that you are in control of your own life and it can be as dull or as exciting as you decide to make it.

 

For a teaching lesson plan for this lesson see:
Future Career Lesson Plan

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Career Exploration: Applying Yourself

Learn about applying yourself to your future, work, and career. Here you will learn about:

  • Becoming motivated to diligently prepare for your future.
  • Realizing that what you get out of life is a direct result of what you put into it.
  • Taking responsibility for your own actions so you can reap the rewards that come from applying yourself to every activity you engage in.

APPLYING YOURSELF LESSON
Throughout your childhood and your education you’ve probably realized that the harder you work, the more you apply yourself to your studies and activities, and the more focused you are on achievement, the better your results are in regard to your grades, athletic or extracurricular performance, work performance, friends and family relationships. This is the one thing that will remain constant throughout your lifetime. Plain and simple, what you get out of life is a direct reflection of what you put into it.

You may be an honor roll student or you may be academically challenged. You may be part of the “in” crowd, you may be a loner or you may have a small circle of close friends. You may be a sports hero, a computer guru or an incredibly talented musician. You may have extraordinary self-confidence or you may have very low self-esteem. In high school there are these cliches and labels and they very well may affect your self-concept and the way you approach life, but after high school, none of this really matters.

In reality, everyone starts their adult life on a rather equal playing field. Those who seem to have it all in high school, are voted most popular, most talented, or the most likely to succeed will not necessarily be the most successful. When you get together with your classmates at a ten-year class reunion, you will be amazed at the direction everyone’s lives have taken. What you will discover is, those who are the most successful will be those who took control of their destiny, had a plan and pursued it with diligence and perseverance.

Also, you will find that different people view success in different ways. One person may think that success means wealth while another may deem success to be happiness. Whatever the case, you are the one, the only one that can guaranty yourself a successful life however you personally define it. If you review biographies of or interviews with some of the world’s most successful people, you will find a number of character traits that they all have in common.

Generally…

  • They have a vision – they know what they want to accomplish or what they want out of life.
  • They set goals and they work hard to achieve them.
  • They think positive.
  • They learn from mistakes or failures rather than using them as excuses to give up.
  • They remain focused on their objective and look for ways to overcome barriers or solve problems that would otherwise keep them from achieving what they set out to do.
  • They aren’t terribly concerned about what others think of them or their ideas.
  • They don’t quit.

As you approach the end of your high school days, you will be faced with making some decisions that have a definite impact on your future. You may decide to go to college or to a trade school, to enter the workforce right away, or to be a homemaker. Whatever your choice, be prepared to apply yourself in all you do for the best, most fulfilling results.

For a teaching lesson plan for this lesson see:
Applying Yourself Lesson Plan

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Career Planning Introduction Lesson

It is said that most people change careers at least three times in their lifetimes. That might sound overwhelming, but consider that it covers everyone in this country – from folks with a high school education or less to those with a PhD; from those in business management to those teaching graduate classes at top universities. It includes part-time and full-time workers; it includes those who work in a traditional office setting and those who work in nontraditional locations. It even covers those who work for others vs. those who are self-employed.

Because career planning today offers such a wide variety of occupational choices, it would take a complete lesson for each possible job to give you a full picture. That’s why, in this series of lessons on careers, we’ll offer an overview of some of the most popular choices. We’ll try to clarify the differences between educational preparation needed for specific areas, disciplines, and even occupations.

Now, some career planning tools and questions are consistent throughout the labor market: those are the ones we’ll cover in this lesson. The common theme is to determine which occupation is right for you! They involve ways to gather information about potential choices, ways to gather information about yourself and your likes, dislikes, and aptitude, and general ways to approach career planning.

LEARNING ABOUT YOURSELF
One of the first pitfalls that people fall into when planning a career is to start out with the careers instead of with themselves. As we all know, most of us can easily fool ourselves into believing certain things – often about our own personalities, attitudes, aptitudes, and characters. If you start with specific careers, you might end up narrowing your choices based on various opinions such as what you THINK you are good at, rather than what you actually ARE good at.

So make sure to start your career planning by better understanding yourself: your own needs, likes, dislikes, goals, plans, character, personality, and so on. Throughout the entire process, make sure to remember that life has a way of changing our best plans. You might begin training or education, take a class for fun, and find that your love for the new subject changes your plans. Or you might fall in love and get married, knowing that years of medical school, internships, and residency programs might not be the best thing for your new relationship.

To start the process, then, ask yourself some basic questions about YOU:

  • What is your current life situation? If you choose a career that requires additional education, would you need to work as well? Full or part-time? Will you soon be looking after babies, children, or even elderly parents that might require more time than some occupations will allow?
  • What are your general plans in life: marriage, big family, no children, freedom to travel, early retirement, etc.? What income range would be acceptable to fulfill those goals?
  • What are your personal values or ethics? For example, are you religious? Do you care tremendously about the environment? Do children always come first? Are the underprivileged classes near and dear to your heart?
  • How do people fit your work style preferences? That is, do you prefer to work alone or in groups? Do you like dealing with people or do you wish they would all go away and leave you alone to get your work done? Are coworkers okay, but you dislike dealing with the general public?
  • Are you more traditional and prefer structure or do you like surprise and variety? For example, would self-employment be an option for you? Do you want consistent daily activities that you can learn and become expert at or do you prefer constant change and learning new things?
  • What are you good at vs. what subjects seem to immediately construct a mental block in your brain the minute you even think about them?

Once you have answered these questions, rate them from the most important to the least. Far too many people choose something less important as their main criteria in a career planning search. The most common one is pay. Of course we are all impressed with visions of dollar signs, but be realistic – if you want to be able to take time off whenever you want during hunting season in the Autumn, you probably don’t want to go into teaching, where Autumn is the beginning of new school year. If spending time with family and friends is very important in your life, you probably don’t want to be an Accountant during the first few months of the year or a Biomedical Engineer who will need to spend long hours in the lab.

You can use many different resources for answering some of these questions – don’t just depend upon your own judgment, although that’s always the place to start. Remember, we often fool ourselves into believing things about ourselves that aren’t quite true. For a more accurate answer, consider asking friends, family, and current and previous coworkers about what you are like, and try out some aptitude tests at the local community college or university. You can also find many of these for free at different websites, but take the results from various websites with a grain of salt. The more formal testing at colleges is likely to be more accurate because the personnel have probably been trained in the area of counseling and testing and the tests themselves are standardized and have been through many revisions cycles to make them the best they can be. After you have determined what you need and want out of a career, THEN begin investigating some of your possible choices to see how well they match.

LEARNING ABOUT CAREERS
NOW you can make a list of some of your potential choices, and begin to investigate each one – ask the same types of questions about the career as you did of yourself. Also consider how the field is changing, as well as some basic questions that are pretty common to most occupations, such as pay scale and arena.

One important point to consider with any potential career is how it is changing over time. Modern “marvels” have changed the face of much the labor market, the most obvious being technology, computers, and the Internet. The Age of Information has not only opened new career and occupational choices, it has impacted virtually every career available today. Knowledge of standard computer operations such as word processing, spreadsheets, email, and the Internet have become decidedly soft job skills as opposed to hard ones these days. Assisting in the creation of a global economy, the Internet has also provide astounding opportunities for “virtual” offices and outsourcing that were never before possible. Similarly, technology has changed the face of communication completely, and speed has become one of the key goals of customer service as a result.

To begin the investigation process on career choices, understand that “career” is a broader term that includes many specific “occupations” within each one. Each career might include several disciplines, levels, or both. For example, Engineering careers fall within many disciplines such as Chemical, Nuclear, Aeronautic, etc. Another important point to consider about any potential career is whether you would prefer to specialize in a particular discipline or attain cross-training and become multidisciplinary. Again, it all depends upon two things: how well the career, disciplines, and occupations you are considering match your needs and how well you will be able to fit the needs of the labor market. A multidisciplinary approach allows you more opportunities and variety, but do keep in mind that, usually, it also requires more education.

Careers also include different levels of educational requirements. Again, using Engineering as an example, most actual engineers have a minimum of a four-year university degree, but designers, drafters, technicians, and so on might have received their educations at trade schools or even through on-the-job training. And that’s not even considering tangent occupations and careers such as Quality Control Specialists or management. Interestingly, various “lower” levels in certain disciplines and careers are paid as much – and sometimes more than – what are commonly considered “upper” levels. So don’t automatically assume anything about a particular occupation or career. Investigate it, instead – you might be surprised at the opportunities, and you might realize a way to create your own innovative niche!

The rest of the lessons in this series should give you some basic places from which to start. We try to give an overview of the above elements for various common careers and occupations. Make sure to ask questions about each possible occupation that will shed light on how they might affect the most important criteria you determined when learning about yourself. Let’s try to group the questions you might ask about a particular occupation into categories:

  • Labor Arena – Here you want to find out what areas are available in which to work: government, business and industry, and teaching are the most common.
  • Remuneration – In this group of questions, you should see what the standard pay scales are, as well as elements such as whether benefits, advancement opportunities, or horizontal shifts (to management, sales, etc.) are available.
  • Atmosphere – these are many of the same questions you asked yourself: does it allow both working for others and being self-employed? Is it people or paper oriented? What are the day-to-day activities like? Are a lot of travel or long hours required? Will you be inside or outside?

Now, hopefully, you are on the final leg of figuring out some viable choices for a career. Take the most important items from your own list and compare them to the information you have found out about the various career and occupational choices you investigated. FIND THE MATCHES! And then gain more knowledge about those.

Ways to gain experience and knowledge about potential matches are usually pretty easy to find:

  • Public Information – Most colleges have very detailed occupational guides, but you can also find a wide range of information and detail online and in magazines. For example, U.S. News and World Report puts out a yearly guide as to pay scales that can be expected for that year’s college graduates in a variety of fields.
  • Shadow – Find someone actually performing the occupation you are interested in and gain permission to follow them throughout a typical day. This works even better if you can extend it through a full week or two.
  • Internships – Especially in the government arena, unpaid internships are quite common venues for gaining experience in a particular occupation while investigating it. However, business and industry has a wide range of internships as well.
  • Apprenticeships – Don’t forget that many established Masters in trade fields will offer apprenticeships to people wanted to learn more about that specific trade. One of the benefits of this route is that often they are paid positions.
  • Volunteer Work – Never overlook the possibilities of volunteering within the general career area that you are considering. The possibilities are virtually endless.

 

For a teaching lesson plan for this lesson see:
Career Planning Lesson Plan – Lesson 1

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Facing a Job Interview without Fear

The day has arrived. You dress, groom, and get into the car with your interview dossier. On the seat beside you or in your pocket are driving directions.  In your wallet is parking money, cab fare, and a credit card for any emergency requiring money.

You approach the reception desk or walk through the front door of the building no more than five minutes prior to the scheduled time, after stepping into the rest room to wash your hands and check your appearance.

It’s show time!

Everyone is nervous at a job interview, even the interviewer. You must project a sense of calm and poise, however, even if that is not how you feel inside. Your demeanor influences the entire interview.

“…Make yourself feel more comfortable (in) an interviewing situation (by starting) things off on your own terms. Seize control of the interview by being the first person in the room to smile and say hello. It’s just like calling “shotgun” when you’re getting into the car with your friends: you’re not claiming all of the power in the situation by calling “driver,” but you’re asserting your opinion of where you want to sit and how much control you get over the car radio.” Jake Jamieson

“You have nothing to lose. You didn’t have a job offer before the interview. If you don’t have one after it, you’re no worse off than before.” H. Anthony Medley

“Remind yourself that whatever happens, you’re sure to survive another day. And the less you worry about making mistakes, the less anxious you’ll be. Worrying about an experience is always more unpleasant than the experience itself.” Eugene Raudsepp

Enter the interviewer’s office as if you belong there. Don’t peek inside before you open the door fully; that shows a lack of confidence. Extend your hand first and shake the interviewer’s hand firmly and briefly. At the same time, speak your name.

Pause and wait for an invitation to be seated. If none is extended, don’t ask if and where you should sit, just select a chair across from or beside the interviewer’s desk; do not choose a chair or sofa that is difficult to rise from.

Open your briefcase or portfolio and withdraw your cheat sheet, a pen, and notepad or notebook with a hard back for writing. The smaller these are the better. Once seated, wait for the interviewer to address you.

Communicating without Words

Perhaps more important than what you say during an interview is the non-verbal communication produced by every person, the “body language.” Your body language must communicate attentiveness, enthusiasm, and confidence.

“Our nonverbal messages often contradict what we say in words,” says Jo-Ann Vega, president of JV Career and Human Resources Consulting Services. “When we send mixed messages or our verbal messages don’t jibe with our body statements, our credibility can crumble because most smart interviewers believe the nonverbal.”

Below are simple things you can do to make sure your body language does not contradict what you say.

Make eye contact and periodically break away. … When you break away, do not look down. It gives connotations of submissiveness.

Sit upright. Leaning back (in a chair) shows an attitude of being too relaxed. Leaning to the side connotes that you don’t like the interviewer.

Show positive emotion, but keep it understated. Smile widely, but don’t guffaw at jokes. Laughing along with the interviewer is great, but don’t laugh first.

Avoid negative body movements, such as putting your hands behind your head or gesturing with your palms-down. Tilting the head is a courtship signal; save it for courting.

An interviewer typically ends an interview by rising and extending their hand for a closing handshake. Rise at the same time with your briefcase or portfolio in hand. Before you exit, ask what are the next steps in the hiring process are and when you might call to check on your status.

As soon as you are out of the office and the lobby, stop, take a deep breath, and give yourself a figurative high-five! One more interview is over and, regardless of the outcome of this interview, you are one interview closer to a job offer.

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Job Interviews may include Tests, Surveys, or Assessments, not just Questions

We all think of a job interview as being you and one or more people sitting in an office. They ask questions and you answer them.

At some companies, however, there may be more involved.

Companies may ask job candidates to complete surveys, questionnaires, or assessment tests as part of the interview process. This form of assessment may happen prior to the interview, on the day of the interview, or as a follow-up to the interview.

You may be asked to come in to the company offices for the testing, but they may also mail the materials to you or ask you to go to a particular Web address. In some cases, the testing is carried out by an independent testing company and you are asked to go to the testing company’s offices.

Surprise tests are no fun! When you are called for the first interview, ask the caller about the steps in the interview process. If they mention assessment or psychological testing, ask for the names of the tests to be administered, when they will be administered, and by whom. If testing is not mentioned as part of the process, ask politely if any testing will be done.

The types of tests employers administer are usually well-researched tests designed to give information about an applicant’s aptitude, personality, or knowledge. They may be the same tests you used through your career center at college or through a career counseling service to help you decide your career goals.

If a company asks you to take tests or submit to any procedure that you feel uncomfortable with or doubt if they can legally require of you, seek some professional advice. If you are unexpectedly ask to take a test you are uncomfortable with, request to have the test scheduled for another day (“I’m sorry, I did not expect to have to be here another hour. Can I come back to take this test?”). You can call for advice before you take the test. If rescheduling is not possible, you may need to decide if you are willing to risk the chance your refusal will cost you a job offer.

The Riley Guide provides pointers to legal information about employment and wages in the section “Legal Issues in Employment & Hiring.” You will find The Riley Guide on the Web at rileyguide.com. Your city’s local consumer affairs office or your state’s labor department may also be able to answer your questions.

“Testing and Other Assessment: Helping You Make Better Career Decisions,” is a publication of the United States Department of Labor, Employment and Training Administration that explains different types of assessment tests and gives you examples. Particular attention is given to testing associated with employer compliance in hiring with the Americans with Disabilities Act. It booklet also discusses some of the legal issues involved with employer testing of employees. The booklet can be downloaded from the O’NET web site at onetcenter.org.

Companies may also ask you to take a drug screening test. Submitting to the test may be a condition of employment. If you have philosophical objections to drug screening, include in your company research finding information on whether drug screening is required and do not apply if you are not willing to be screened.

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Networking: Finding People Who Can Help You Find a Job

Networking is the best possible way to find a job. You can start networking with people you already know, but what happens once you have talked to everyone you know?

You need a B List, names of people given to you by someone you know or a name you find by doing some research. Your B List contains the names of people you don’t already know, but people you believe have information or contacts that will help your job search. There are many ways to get names for your list. The ideas below are just to get you started.

Contact your alumnae association
Ask if there is a directory of alumni. These often include information on where a graduate is working.

Contact the local or national chapter of any trade or professional association related to your industry.
Ask about getting a copy of the membership roster. Most associations restrict access to current members.

Go to the web sites of companies where you want to work
Look for names in the “About…” pages or the press pages. These same pages will have the company address and telephone numbers. They may include email address for individuals.

Call a company
Use the main information number and ask the receptionist if she can give you the names of people who hold jobs at the company in your field of interest. These might be department heads or others.

Contact your school or college career center
Ask if they have a list of the company recruiters that use the center’s services or do campus recruiting. Faith Rothenberg, currently President for Strategic Development at Collegerecruiter.com, tells this story; ” called the career office at the University of Michigan, where I got my MBA, and asked them for a list of Business School alumni here in Minnesota that I could contact for advice on getting a job. I made some phone calls, did a few interviews and got hired by a prominent bank in Minneapolis.”

Monitor Internet jobs boards
Try Monster.com Yahoo! HotJobs, and others. You are not looking for jobs to apply to, you want the names of resource managers, trends about the company’s hiring patterns, and job titles at that company that match the type of work you hope to do.

Jeff Westover, a writer for myjobsearch.com, thinks job boards are really information boards, “A search at an Internet job board will reveal opportunities beyond what is posted for a jobseeker that takes the time to read between the lines.” “For example, if two competing companies in an industry are located near you and only one is hiring via an Internet job board, what are the opportunities implied by that?” “From competitors to suppliers, a jobseeker using an Internet job board can identify emerging opportunities that many will never pursue — or even identify.”

Participate in online discussion forums relevant to your career interests.
These forums may be offered by trade and professional associations, by Internet career sites, or by other organizations. You can find others using the Internet.

Google, the Internet search engine, indexes discussion forums so you can search for a forum that is talking about the hospitality industry. Other people in a forum are all potential contacts. Monitor the forum for a few days, and check the forum archives for previous discussions about job searching. If the forum seems like a good source of help, post a message in which you introduce yourself, let them know what your career goals are, and asking if any of them have suggestions or can refer you to someone.

Attend career fairs
Talk to the people at the booths of companies that interest you. Get their name and ask for names of others at the company they think you ought to talk with. Give them your resume. You may also want to ask for an information interview just to find out more about the company.

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Create a Job seekers Calling Card

In the 19th Century, people left the house without a personal calling card. About the size of today’s business card, the calling card was handy for giving people your address or leaving it behind when you called on someone who wasn’t home. Use a similar technique in the 21st Century. Create a job seekers calling card!

A job seekers calling card contains your name, telephone number and the career position you are seeking. It can also summarize your skills and qualities as a worker.

You can easily create one on any computer and print out several using special business card or index card paper. For a more polished, and more expensive, card, you can take your text to a quick-print shop and ask them to typeset and print it.

Give your calling card to people you meet during the course of the day, even if they cannot give you help finding a job. Tomorrow they make think of something, using the calling card to get your phone number.

  • Attach the card to letters you send requesting informational interviews, job sharing, or telephone calls for career advice.
  • Attach the calling card to job applications.
  • Attach it to your resume.

A job seekers calling card might look like this:

Don’t try to cram too much information on the card.  Focus on your skills and the type of job you are seeking. Avoid lots of graphics and multiple fonts. You want the card to be clean, simple, and tell anyone who sees it exactly what you are seeking.

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Networking: Schmoozing Your Way to a Career

According to a career transition study done by Drake Beam Morin, 64 percent of the almost 7500 people surveyed said they found their new jobs through networking.

Fifteen percent of job seekers use a search firm. Nine percent find jobs through newspaper ads, and eight percent get a job by sending resumes out through the mail. Do the math! Networking will get you a job.

Everyone has a network. A network is all of the people you know, from your best friend to the check clerk at the corner convenience store.

Colleen Kay Watson, a career counselor, advises you start your job search using these people. “It has been estimated that if you were to pass away today, your passing would impact two hundred and fifty lives.

Who are those 250 people Watson says will miss you when you’re gone? Make a list.

  • Friends
  • Relatives
  • Neighbors, both current and past
  • Fellow students in your day or night classes
  • Acquaintances from sports, clubs, social activities, and so on
  • College alumni
  • Professors
  • Co-workers and former co-workers
  • Former employers
  • People you do business with, such as your bank manager or insurance agent
  • Professionals you know, such as your doctor, lawyer, or dentist
  • Your pastor and members of your church
  • Members of professional organizations you belong to
  • People you’ve meet at conferences, trade shows, or career fairs

Call these people now. They obviously care about you. That is your personal network inventory group,” says Watson.

The people you know can introduce you to people they know and those people can introduce you to people they know, and so on and so on. One of these people is going to know a hiring manager who is looking for someone exactly like you.

You started career networking long before you knew you were doing it. Your address book is testament to that. Now, however, you are going to be deliberate about locating people who might be able to help you.

First, make an inventory of who you know now and how they might be able to help you. Your first official networking interactions are with these people, people who already know you and care about you. They are a friendly audience.

Secondly, expand your contacts by finding and talking with people you don’t already know. You find these people by joining trade groups, going to career fairs, contacting names your friends have given you, or contacting people whose names you doing research.

Every place you go where one or more people are present is a networking opportunity – the bus stop, the supermarket check out line, your friend’s birthday party. As you meet new people, find a way to let them know that you planning a career in hospitality, and ask if they might know anyone who might be willing to help you.

One conversation leads to another, but along the way, you need to follow-up with every person who gave you a referral or helped in any other way. This kind of follow-up is not only polite, but it helps cement their interaction with you in the memories of the people you talk with.

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Answering the Unexpected or Unrehearsed Interview Question

Writing down answers for anticipated questions might cover 50 percent of the questions you are asked in an interview. How do you handle the other 50 percent? You can deftly handle any question if you develop a method for doing so.

If you are asked to describe specific skills, try this:

In this amount of time Do this
70 seconds State skill and give an example of it by explaining what, who, when, where, why and how.
Describe the outcome.
20 seconds Re-state skill and outline benefits transferable to the interviewer’s organization

Behavioral questions, those that aim to discover how you handle situations, often require you to describe how you solved a problem.

Your answer should follow this sequence:

  • Lay out the problem you faced;
  • Explain your solution; and
  • Discuss the results

Another form of behavioral question asks you to explain how you would approach a situation or solve a problem, rather than explaining how you did so in the past. These are called “case” or “hypothetical” questions. The interviewer wants a glimpse into your critical thinking and decision-making skills.

When asked a hypothetical question, it is important to first make sure you know exactly what the interviewer is asking.

Follow this sequence of steps to develop your ad lib answer:

  • Listen intently to what is being asked.
  • Ask questions to determine exactly what the interviewer is looking for.
  • First, explain how you’d gather any data needed to make a decision or decide a course of action.
  • Describe how you would assess your options in order to decide what action to take.
  • Describe how you’d make an appropriate decision or recommendation.

S.T.A.R.
S.T.A.R. is a strategy taught by many career counselors for answering behavior-based questions. S.T.A.R. is an acronym for the four elements of the answer: Situation, Task, Actions, Response.

The example below, written by the career center at Northwestern University, illustrates the S.T.A.R strategy.

” Tell me about a time when you had to deal with a difficult customer. How did you handle the situation and what happened?”

Situation: “While working as a salesperson for Monica’s MuuMuus, I was given an account that had been mishandled by our company in the past. When this customer came in to place a large, new order, she was angry, expressing dissatisfaction with past service and asked us to guarantee superior work this time around.”

Task: “I wanted to maintain this customer relationship, without promising service we could not deliver. I expressed regret to her over past service problems and told her I would review her order in detail with my supervisor and get back to her within 24 hours.”

Action: “I scheduled a meeting with my supervisor and we reviewed her order, identifying potential pitfalls, resulting in our adjusting the services we could provide. I then returned the customer’s call, negotiated a new contract, and faxed it to her.”

Result: ” While the customer was a little disappointed that we could not provide everything she wanted, she appreciated my being honest about what we could do. In the end both parties were happy.”

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Preparing for the Interview: Creating a Job Interview Folder

You can improve your performance at a job interview if you prepare a job interview folder to carry with you to each interview. Buy a number of file folders or document envelopes and create an “interview dossier” you take to every job interview. Some of the items are the same for each interview; some are customized for a particular employer and position.

Put into the folder:

  • Five to ten copies of your resume to take to the interview and leave behind.
  • A printed list of your references to leave behind.
  • Any letters of reference from employers or professors, with copies to leave behind.
  • Your current company literature, job description, and organization chart.
  • Your personal compensation history, for referral only.
  • Any written performance appraisals you have permission to share.
  • Any memos or letters that confirm awards or achievements.
  • An official college transcript if you are a recent graduate.
  • Your company fact file with your research notes on this company and the cover letter you sent this company.
  • The questions you want to ask this prospective employer at the end of the interview.
  • An interview answer cheat sheet you can review while waiting for the interview to begin, or can discreetly refer doing during the interview.
  • An interview evaluation and comment form that you fill out right after the interview.
  • If appropriate and relevant, a portfolio of your writing or other work that demonstrates your knowledge and competence.
  • A note reminding yourself how you fit the position description for which you are interviewing.

Put this material into your portfolio or briefcase so that it is easily accessed in the waiting room and in the interview room.

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